For most individuals, admitting to shortcomings is the first step to redemption. For Sony though, throwing in bonus incentives to go with their word of honor of a better service not only shows accountability but heart and appreciation too. Well, that’s Sony.
Going along with their wholesome message expressing apologies and promises, the Japanese game publisher also awarded fans of their newest title, Gran Turismo 7 (GT7), 1 million game credits after receiving wide backlash for unexpected server outages in the game.
GT7, the latest installment in the racing simulation series, experienced downtime for over 30 hours after patch 1.07 was released last week. It restricted users to limited offline set-up play only, which upset fans all over the world. (Read: Ford reveals a stunning new virtual race car)
Polyphony Digital, the franchise’s internal developer, was quick to act on it though after releasing an all-new patch 1.08 to fix the issues. Furthermore, in a post on the PlayStation Blog website, company president Kazunori Yamauchi also apologetically bared plans for a series of upcoming updates for the game.
“I would like to apologize for the frustration and confusion caused last week with our patch updates which resulted in, not only a server outage but also adjustments to the in-game economy which were made without a clear explanation to our community.” said Yamauchi in the blog posted on Friday.
“To improve the player experience, we will be rolling out a considerable patch at the beginning of April. The number of events will be increased, and we will reestablish the reward system with greater balance throughout the game to benefit all players,” Yamauchi, who also happens to be a professional racing driver, added.
Some of the updates the 54-year old mentioned was doubling the rewards in the second half of the World Circuits event. All Gold/All Bronze finishers of the Circuit Experience will also get additional high rewards as well as the Online Races.
For Missions, eight one-hour Endurance Race events will also be added, while the upper limit of non-paid credits in player wallets will be increased from 20 to 100 million game credits. Lastly, a larger number of options for Used and Legend cars will be offered.
However, the 1 million credits which they will give to appease frustrated fans, shined the brightest. Yamauchi said such a move was a “goodwill gesture” to remind the world that this is just a mere setback and this does not define the Gran Turismo experience they offer.
“We know that this is not the Gran Turismo experience you expect and we will be making a goodwill gesture in the form of a non-paid credit pack of 1 million Cr. available to those players who may have been affected,” he said. “You will see this hit your accounts shortly. Make sure you log into the game before April 25 to claim the credits.”
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